Leadership Courses

PAC 01

Contents

Change Management Principles to Sustain Public Service Reform
It is normal for staff to resist changes for the fear of unknown. Therefore any change is often greeted with a lot of resistance. This is the reason why the present Public Service reform has to be padded with a lot of training in change management. This course is specially designed to make workers embrace the reform with positive attitude and take advantage of the benefit in it. Participants of this programme will be exposed to management principles that will make the reform acceptable to all stakeholders.

For Whom
Suitable for all level of managers in the public sectors ranging from lower, middle to top management team.

 

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  • propelling factors for the public service reform
  • strategic focus of the reforms NEPAD, MDGs
  • introduction to Total Quality Management (TQM)
  • key elements and benefits of TQM
  • concept of change implementation
  • management and leadership styles
  • SERVICOM
  • motivation models

PAC 02

Contents

Strategic Management Principles for Public Service Middle Level Managers
The programme is designed to equip middle and top managers with strategic management principles for effective role in the performance of their duties in the highly dynamic global environment of today.

For Whom
Middle and top managers of any organization in the private or public sector.

 

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  • the rules of work
  • habits of highly effective people at work
  • team development
  • communication skills
  • leadership vs. management
  • SERVICOM
  • staff efficiency
  • time management
  • basic ingredients of effective performance

PAC 03

Contents

Planning for Retirement Programme
Life after retirement should not be dreaded as some people take it. It only requires planning and visioning. This programme is designed to assist retirees to plan adequately for retirement and face the reality and change in their new life after retirement. This will reveal the kind of challenges that await them and make adequate preparation for life after retirement. The course will teach them how to manage their time, health and finances effectively and make them adjust to a useful and productive life.

For Whom
All officers and staff preparing or for anticipating either voluntary or compulsory retirement, retired officers, pensioners, officer in charge of personnel.

 

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  • Life cycle and visioning
  • relationship management
  • developing personal philosophy of life
  • health management in retirement
  • time and stress management
  • managing yourself
  • developing venture ideas
  • business strategy and small scale businesses
  • financing options for small business
  • start and operate your business.

PAC 04

Contents

Good Etiquette Programme for Secretaries and Personal Assistants
The secretaries and personal assistants are the mirrors of their bosses and the offices they occupy. There are universally accepted good behaviours and etiquettes which can project good image of the secretaries and personal assistants to all these attributes.

For Whom
Suitable for all secretaries and personal assistants, both in public and private organizations.

 

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  • Fundamental requirements of good secretaries and personal assistants
  • qualities of good secretary and personal assistants
  • attributes of a confidential secretary
  • managing the boss and visitors
  • relationship management
  • communication skills, oral and written
  • good appearance and approaches

PAC 05

Contents

Improving Public Service Delivery (SERVICOM)
Presently, the public service is perceived as giving poor services to members of the public. Rightly or wrongly, the impression must be taken seriously and public servants have to improve on their service delivery. This course is therefore designed to expose public officers to various approaches and methods of how they can improve their service delivery to member of the public who are their customers and by extension, the king to be served very well.

For Whom
All public servants, SERVICOM desk officers, members of the executives, Legislators and Judiciary.

 

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  • an overview of service delivery in the public service
  • changing the present master servant perspective
  • service delivery charters
  • determining the deliverables in the Public Service
  • setting of performance indicators
  • re-orientation of the entire public service workforce on SERVICOM.

PAC 06

Contents

Performance Improvement Course for Secretaries and Computer Operators
As part of the policy thrust of the Public Service Reform agenda of this government is to make the grinding arm of government very efficient and in respond to the global changes in information technology. The role of secretaries and computer operators in the entire process of government machinery can not be understated. Their bosses rely on them for quality jobs and efficient service delivery. Unfortunately, this cadre is often neglected in the training scheme, especially in the modern art of performing their job. This course is packaged specially to take care of the present deficiencies noticeable in the cadre of secretaries and computer operators.

For Whom: For secretaries and computer operators in the Public Service.

 

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Download Course Schedule (PDF)

  • managing the boss, office and professional ethics
  • office organization, work planning and control
  • secretarial skill practice
  • management principles and practice
  • effective time management
  • office accounting procedure and practice
  • effective official communication skills
  • effective report writing
  • computer appreciation
  • introduction to Microsoft word for office work

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